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Return Policy

Returns

In the unlikely event that you would like to return your item, here's what to do next...

We accept returns without reason within 30 days of your delivery date worldwide. If you are returning your item, however, tempting it might be, DO NOT use your item otherwise we will not be able to give you your hard-earned cash back. Returned items must be unused, sealed and still in the same condition as sent. Any item used or damaged by the buyer will not be accepted back as a return so please repack them well. Just use the packaging we sent you and you will be just fine.

We will fully refund the item cost to you when the returned item is received. You the buyer will need to cover the postage costs back to Sol Retail and Sol Retail will deduct the original postage cost of the item before refunding the item.

We hope we can make your life as simple as possible and if you can help us to help you with all of the above everything will run smoothly and everyone will be happy!

Please make sure you include returns form in your parcel as we are unable to accept returns without this, the form will provide to you with all the information you require to return your parcel and enable us to process the return and refund you as quickly as possible! You can get this from our customer service team.

Please note, in an unfortunate event that your item is received damaged, you will not be asked to return the item. We will resend you the item (depending on stock) or if you prefer a refund we will send you a full refund with in 24 hours.